Patients' Comments And Complaints
We are happy to receive comments, complaints and constructive
criticism at all times. Patients are invited to approach
Vanessa Newman, our practice
manager, either directly or in writing if they wish to discuss such
matters. If, after raising such an issue with the practice manager,
you wish to take the matter further, leaflets containing advice on
where to go next and who to contact are available from the surgery.
Please Could We Ask You To Observe The Following:
 |
If you are unclear or unsure about what the
doctor or nurse has said, please ask. We want you to understand
and feel confident about your treatment. |
|
If you are unable to keep, or no longer require
an appointment, please let us know as soon as possible so that
we can offer the consultation to another patient. |
|
Please let us know if you change your name,
address or telephone number. |
|
If you have any suggestions which might help us
to improve our service to you or to others, please speak to a
member of the practice or leave your suggestion at reception. |
Further information and details about NHS services
available within the area are available from:
Cherwell Vale Primary Care Trust
Indigo House,
Banbury Business Park,
Aynho Road,
Adderbury,
Banbury, Oxon OX17 3NS,
Telephone 01295 819500.
Violent and/or Abusive Patients
The practice may request the deduction from the practice list of any
patient who has committed an act of violence against anyone working
in the practice or present on practice premises (or elsewhere where
the patient was being treated), or if they behave in such a way that
anyone working at the practice or present on practice premises (or
elsewhere where the patient was being treated), feared for their
safety. Such incidents will be reported to the police. |
